Rogers Renews IVR Services Agreement
The City of Rogers has taken a significant step to enhance its service delivery by renewing its agreement with Selectron Technologies for Interactive Voice Response (IVR) services. The new agreement, which locks in pricing for five years, will see the city invest $51,610.00 in the first year, with a total commitment of $201,948.00 over the five-year period.
Enhancing City Services
The IVR services provided by Selectron Technologies play a crucial role in the operations of the city’s Fire and Utility Billing departments. These services streamline communication and improve customer service by allowing residents to interact with the city through automated phone systems. This renewal ensures that the city can continue to offer efficient and reliable service to its residents.
Mark Evans, the Director of Utility Billing, expressed his satisfaction with the renewal, stating, “The IVR system has significantly improved our ability to manage customer inquiries and payments efficiently. Renewing this agreement with Selectron ensures we can maintain and enhance this level of service without unexpected cost increases.”
Cost-Effectiveness and Reliability
One of the key benefits of the agreement is its cost-effectiveness. By securing pricing for five years, the city can manage its budget more effectively and avoid potential cost fluctuations. This financial predictability is crucial for long-term planning and resource allocation.
Selectron Technologies has a proven track record of providing reliable and scalable IVR solutions. The system enables the city to handle a high volume of calls, reduce wait times, and provide 24/7 access to essential services. This is particularly important for the Fire Department, where timely and efficient communication can make a significant difference in emergency response.
Community Impact
Residents of Rogers can expect continued improvements in the way they interact with city services. The IVR system allows for quick and easy access to information, bill payments, and other essential services without the need to speak directly to a representative. This not only saves time for residents but also frees up city staff to handle more complex issues.
Mayor Greg Hines highlighted the importance of this renewal, saying, “Our commitment to providing excellent service to our residents is unwavering. By renewing our agreement with Selectron Technologies, we are ensuring that our communication infrastructure remains robust and efficient, benefiting everyone in our community.”
As the city continues to grow, the renewal of the IVR services agreement represents a forward-thinking approach to managing the increasing demands on city services. Residents can look forward to uninterrupted, high-quality service and enhanced customer satisfaction.
